Refund Policy

1. DetailCRM subscriptions and fees

The Free plan costs nothing, so there is nothing to refund. The Pro plan is a monthly subscription that renews automatically until you cancel. You can cancel at any time in Settings → Plan & billing → Manage billing.

• Cancelling stops future charges. It does not refund the current month, which you have already paid for.
• Refunds. We do not give refunds for a part of a billing period that has already started, except where this policy or the law says otherwise.
• Mistakes. If you were charged twice, charged after you cancelled, or charged an amount you did not agree to, email imlaanui@gmail.com within 60 days and we will correct it and refund the wrong charge.
• Your legal rights. Nothing in this policy limits any refund, cancellation or withdrawal right you have under consumer protection law where you live.
• Billing questions or disputes. Please contact us first so we can fix it quickly. Payments are processed by Stripe.

2. Detailing services you book through a business

When you book, receive a quote for, or pay for a detailing service, your agreement is with the detailing business, not with DetailCRM. DetailCRM does not take payment for detailing services, and we cannot issue refunds for them.

• The business sets its own cancellation, rescheduling and refund terms. If it has published them, they appear on its booking page or quote.
• To ask for a refund, cancel or reschedule, contact the business directly using the phone number shown on its booking page.
• If you paid a business by card, Zelle, Venmo or cash, any refund is handled between you and the business (or your card issuer for a card dispute).

3. For business owners

You should set a clear cancellation and refund policy for your customers in Settings → Cancellation & refund policy. It will be shown on your booking page and quotes. Your policy must comply with the consumer laws where you operate.

4. Contact

Questions about this policy: imlaanui@gmail.com. See also our Terms of Service.